We hope you love what you've ordered!
We hope you like what you have ordered from COOSEON
If your mini fridge or any items you order from cooseon.com fails, we offer a 1-year appliance warranty from the date of purchase and a 100% money-back guarantee. Unfortunately, without any quality issues with our products, we cannot offer a return service if you change your mind after purchase.

How long do I have before making a return?
You have a max of 30 days to make returns. Please contact us within 30 days with proof of failure.

Note01: No returns made after 30 days from the purchase date will be accepted.
Note02: Unfortunately, we do not offer returns if you simply change your mind. But unless items are defective, in which case they will be replaced, subject to availability, or refunded at your discretion.

How do I make a return/exchange?
To apply for a return or exchange, you could contact us directly by e-mail at support@cooseon.com. Please send your order code and let us know what's your request(return/exchange?). We will reply within 24Hours.

Important Notice:
Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address we provide.
Please make sure you don't include non-COOSEON items by accident in your return package. We will not be responsible for sending back those items to you.

Refunds
Refunds will be processed within 7-14 days after we receive your package.
The refund will be issued to the original payment account, as per your request. The original shipping fee and insurance are non-refundable.

Note01: Due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.
Note02: If you have any issues with your return, you must contact Customer Support within 30 days after your order was first placed.

30 DAY MONEY-BACK GUARANTEE EXCLUSIONS
Sale and closeout products are excluded from this 30 Day Money Back Guarantee. They will be clearly marked as "Outlet", "Sale", "Clearance", or "Closeout” on the website. Gift cards are non-refundable.